Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center.
- Enter your order number and zip code to start.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with shipping guidelines.
What items are returnable?
- Purchased items within 30 days of original delivery date.
- In unused or same condition sold.
- In the original packaging with all account information removed. If account information is not removed we may decline your return.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method.
- Refund to store credit (if applicable).
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us